Opentact Events

Opentact Webhook IPs

If you use an ACL or Firewall on your network, make sure you whitelist the following subnet(s):

72.21.26.35 

Event Associating Entity

You may choose to receive all events related to the SIP users and DIDs of your own account, or you may choose to receive specific events type for the entities under your accounts.

  • SIP Domain

  • SIP User

  • SIP Auth IP

  • AIP Auth Domain

  • DID

SIP Domain

SIP Domain encompasses all SIP users, SIP Auth IP, and SIP Auto Hostname within the specified domain. Here are the associated event categories for each element:

Entity

Event Category

SIP Users

Inbound SIP Call and Outbound SIP Calls

SIP Auth IP

Inbound SIP Call

SIP Auth Hostname

Inbound SIP Call

SIP User

Instead of subscribing to all events within the entire domain, you can selectively choose specific SIP users to receive Inbound SIP Call and Outbound SIP Calls events.

  • Inbound SIP Call Event: Triggered when any calls are directed to a SIP user.

  • Outbound SIP Call Event: Activated when the SIP user initiates an outbound call, either to another SIP User or to a real phone number in the PSTN network.

SIP Auth IP and SIP Auth Hostname: External SIP switches that are authorized to send calls to the SIP Domain. The SIP domain then forwards these calls using the Termination product defined in the Outbound Voice Profile associated with the SIP Domain.

Two Legs of Each Call:

  1. Inbound Call Leg: The call session from the external SIP server to Opentact.

  2. Outbound Call Leg: The call session from Opentact to Opentact's Downstream PSTN providers.

  • If a call originates from an Auth SIP Switch to the Opentact Domain, it triggers an Inbound call event.

  • If the call successfully reaches Opentact's Downstream provider, an outbound call event is generated.

  • If a call to Opentact Domain encounters failure, such as insufficient account balance, the event indicates a "failed" status along with the reason for the failure.

Phone Number: A DID can be VoIP-activated, SMS-enabled, or both.

  • Inbound Call Event: Triggered when there are inbound calls to a VoIP-activated Phone Number.

  • SMS Events: Activated when a Phone Number is SMS-enabled, capturing both inbound and outbound SMS traffic.

  • Phone Number Order Event: When a Phone Number is successfully ordered within Opentact, an associated event is generated. This event signifies the successful completion of the ordering process for a new Phone Number within the Opentact platform.

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